What’s up with the new Shop page?
We’ve been wanting to update the Shawnimals shop for a while now, and finally got around to it. While we don’t want to bore you with the details, suffice it say the whole experience will be a little more cohesive between the shop and the rest of the site, and hopefully browsing, buying and checking out will be easier and more efficient all around. Of course, we welcome and comments or criticism you may have. Just give us a shout!
Is this site secure?
You can use credit cards at the Shawnimals online shop with confidence. We use Shopify Payments and PayPal, both of which has world class, safe payment processing.
What are these things made of? And are Shawnimals safe?
Shawnimals are manufactured in a factory in some cases and is always noted on the tag if so. In other cases, our items are handmade, and as such should be considered a collectible, and used as decoration. In all cases, they’re made with all-new materials – acrylic felt, synthetic fleece, plastic eyes, thread and a poly-fill material for stuffing. As the tag says: All New Materials. CHOKING HAZARD – Small parts. Not for children under 12 years. Shawnimals is considered a Small Batch Manufacturer and the items are squarely collectibles for display only.
As for safety, in short, yes, but we should note some important facts: Some Shawnimals are handmade with the utmost care and are meant to be loved, but since Shawnimals are as much decorative artworks as they are stuffed things – and contain fragile stitching and potentially hazardous plastic parts – they are not intended as play things, pet toys or for children 12 and under. However, Shawnimals LLC, any of its affiliates and Shawn Smith cannot be held responsible for any harm or injury that may be caused by improper use of any of the products featured on this site.
When will my order be shipped?
Orders placed from Shawnimals.com are generally shipped within 5 business days after the order is placed, although during times of high volume orders can take as long as 10 business days to process. If you need something sooner, please do let us know!
Once the order is shipped, Priority Mail/First Class Mail to a U.S. address usually takes about 4 business days to arrive. The post office will not guarantee any of these time-frames and packages can take longer (especially during times of high volume such as December). Please note: online tracking is not available for packages shipped via First Class.
Packages shipped via UPS or FedEx Ground take between 2-5 business days to deliver once the package has shipped.
For orders placed from the Shawnimals Threadless Artist Shop, shipping times can vary greatly depending on the product order and time of year (particularly if it's a highly sought-after product). Many of such items are made to order. Having an issue with an order from our Threadless Artist Shop? Send an email here with your order number.
INTERNATIONAL CUSTOMERS Please note:
Packages shipped via USPS First Class International can take up to 30 business days to reach the country of destination. This does not include time spent in customs or in the hands of the local post. First class packages to some countries can even take much longer than this time frame (I'm looking at you Australia....) and will occasionally take over 30 days to deliver. Furthermore, USPS will not take steps to trace a First Class International package until it is 30 days out. If you need an international package in a certain time frame or need tracking on your international package- we suggest upgrading to priority mail.
Packages shipped via USPS Priority International take about 10 business days to deliver to most countries. For more information about your specific country, please email us! This option includes online tracking.
How do I change my shipping address for an order?
If you already placed your order and realized the shipping address that was sent to us is incorrect, please email info@shawnimals.com immediately. Orders generally ship within a few business days after they are received, so once your order is shipped there is no way for us to change your shipping address! Once your order is placed, please look over your confirmation email carefully, and let us know ASAP! Please note: Any address changes may also delay shipment of your order.
Can I pick up my order?
We do not offer order pickup for local orders at this time.
Can I find out more about Wee Ninjas?
Yes, you can! Check out: http://www.ninjatown.com/
What is your return policy?
Most sales are final. Simply put, because the items that are featured on Shawnimals.com are often handmade and/or made in limited quantity. They lie somewhere between art, craft and stuffed animal. Slight variations – especially in factory made items – are to be expected, whether in size, shape and color. Should you find a major imperfection in your item, please contact us we’ll be happy to assist you if at all possible.
If you would like to return an item please contact us first! Refunds can only be made on items that are currently for sale on the Shawnimals site and for items that are returned to us in brand new condition.
Unfortunately, we cannot refund postage for items that have been shipped. As such, shipping costs for the returned item is your responsibility.
I hate taxes, but you charge them. Why?
Illinois residents and any item shipping to an Illinois address will be charged the current State of Illinois sales tax for that area.